This module will: • Explain what Active Listening is and how you can develop this skill as you become an effective communicator. • Consider that Active Listening takes practice and is a learned skill developed over time. It is not only hearing what a person says in communication; it is also being engaged in the conversation. • Show that Active Listening requires you to hear, think, and absorb what is being said. It requires concentration and interpreting the meaning behind what you hear. Approximate running time: 25 minutes

This Leadership module is part two of a two-part series on conflict management. This module will: - Expose barriers to effective conflict resolution - Teach cooperative approaches to handling conflict - Explore strategies to minimize the costs of conflict Approximate running time: 40 minutes

This module will: - Explore the many layers of diversity - Recognize the impact of conscious and unconscious bias - Examine the roots and causes of our perceptions and reactions to others - Study how bias and stereotypes may unintentionally influence our thoughts and decisions - Identify possible areas of conflict among diverse groups and patterns of diversity conflict in the workplace - Learn our role in fostering diversity and inclusion Approximate running time: 60 minutes

This module will: - Enhance awareness of the subject of communication - Assess your style - Identification of others communication style - Examine the multiple channels of communication - Recognize and manage verbal and non-verbal behaviors - Explore and practice behaviors - Show how to use assertive rather than aggressive, passive, or passive-aggressive communication Approximate running time: 60 minutes

This module will: - Explain how to use and manage your emotions - Show methods for positively influencing others’ emotions - Explore ways to influence others through intrinsic motivators Approximate running time: 45 minutes

This Leadership module is part one of a two-part series on conflict management. This module will: - Explore the causes and types of conflict - Show how to demonstrate the costs of conflict for individuals and organizations - Examine different conflict styles - Expose barriers to effective conflict resolution - Explain how to teach cooperative approaches to handling conflict Approximate running time: 35 minutes

This module will: - Teach how to develop strategies and methods for facilitating change - Explain how to practice applying change leadership strategies to support a successful change effort - Identify ways to embed continuous improvement, change, and growth in the organization's culture Approximate running time: 40 minutes

This module will: - Explain how to identify generational differences - Describe how the differences are displayed in the workplace - Discuss communicating with and managing a multi-generational workforce - Provide details on managing telecommuting workers - Explore ways to manage potential conflict Approximate running time: 45 minutes

This module will: - Evaluate the driving forces of change - Examine psychological and emotional responses to change - Identify sources of resistance to change - Identify attributes that help teams cope with change Approximate running time: 40 minutes